Shipping and Payment.
Orders are picked at the SDEK warehouse and take 1 to 3 business days, but our staff always tries to process them as quickly as possible!
Your order can be delivered to a pickup location or by courier.
Once your order has been processed, you’ll receive a tracking number via email so you can track your package.
Important! Please check your email for notifications sent to the address you provided when placing your order. SDEK sends a notification when your order arrives at the pickup location and is ready for pickup. Please pick up your orders on time.
If an order is not picked up by the specified deadline or the customer refuses it after it has been shipped, the actual costs and return shipping fees will be deducted from the order total when issuing a refund.
Delivery within Russia
- By SDEK courier—within SDEK’s delivery times and at SDEK’s rates.
- Pickup from a pickup point—within SDEK’s delivery times and at SDEK’s rates.
International Shipping
- Via SDEK courier—according to SDEK’s delivery times and rates.
- Pickup from a pickup point—according to SDEK’s delivery times and rates.
SDEK’s service areas:
Kazakhstan, Belarus
TSUYU representatives in Japan and South Korea will soon offer a convenient service for ordering and worldwide delivery; technical work is currently underway, so we ask that you please wait just a little longer.
Payment for Orders
Shipping costs and delivery times are calculated automatically on the website when placing an order.
We accept online payments via Visa, MasterCard, and MIR credit/debit cards.
Please ensure that you enter your card information correctly to ensure accurate and prompt payment processing.