Delivery and payment

Orders are picked at the SDEK warehouse and take between 1 and 3 working days, but our staff always do their best to process them as quickly as possible!

Your order can be delivered to a collection point or by courier.

Once your order has been processed, you will receive a tracking number via email so you can track your parcel.

Please note! Please check your email for notifications sent to the address provided when placing your order. SDEK sends a notification when your order arrives at the collection point and is ready for collection. Please collect your orders on time.

If the order is not collected within the specified time or the customer refuses it after dispatch, the actual costs and return delivery charges will be deducted from the order total when a refund is issued.

Delivery within Kazakhstan

• By SDEK courier – within SDEK’s delivery times and at SDEK’s rates.
• Collection from a collection point – within the timeframes and at the rates set by SDEK.

Payment for orders

Delivery costs and times are calculated automatically on the website when placing an order.

We accept online payments via Visa and MasterCard credit/debit cards.

Please ensure you enter your card details correctly to ensure your payment is processed accurately and promptly.